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Community Member
will384
Community Member
July 8, 2025
Question

Possible scam when buying a phone?

  • July 8, 2025
  • 5 replies
  • 532 views

I just spoke to the live chat when upgrading my phone, they said they’d call me to finalise the upgrade and I did get called.

Had to put in my bank details to the phone number 0800 049 0250, is this legitimate?

    5 replies

    Tom
    iD Mobile Employee
    Tom
    iD Mobile Employee
    July 8, 2025

    Hi ​@will384 

     

    The number 0800 049 0250 is an iD Mobile number, it’s completely safe.

     

    Tom

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    New Contributor
    Steph14
    New Contributor
    July 1, 2026

    I had several calls from this number asking for my card number and security number off the back… when I wanted to upgrade. Finally got through to complaint depart who said they would not ask this and it was scammers so now surprised it’s their number… I’ve changed provider.

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    July 2, 2026

    Hi ​@Steph14,

    Please accept my apologies for any inconvenience caused to you, I can confirm that the number for the iD Mobile sales team is  0800 049 0250.

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Steph14
    New Contributor
    July 3, 2026

    Instead of helping me upgrade they continued to charge me for my usage and I got a bill for £82 on a £7 plan

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 3, 2026

    Hi ​@Steph14,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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