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Community Member
Awais4like
Community Member
July 23, 2026
Question

Proof of Usage delay

  • July 23, 2026
  • 2 replies
  • 17 views

I have lost my phone and requested for proof of usage. Initially I have been told that I will take 24 hours then 48 and now after 72 hours still no update. Can someone help please

 

    2 replies

    Geluk
    Silver Contributor
    Geluk
    Silver Contributor
    July 23, 2026

    Not here!.
    Progress via CHAT page.😄

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    July 23, 2026

    Hi ​@Awais4like 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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