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Question

Proof of Usage delay

  • July 23, 2026
  • 2 replies
  • 3 views

I have lost my phone and requested for proof of usage. Initially I have been told that I will take 24 hours then 48 and now after 72 hours still no update. Can someone help please

 

2 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • July 23, 2026

Not here!.
Progress via CHAT page.😄


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  • iD Mobile Employee
  • July 23, 2026

Hi ​@Awais4like 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

 

Zandile M

The iD Mobile Team