Hi ​@CheezyMcDips,

Thanks for your post.

We'd advise treating this call with caution.

iD Mobile wouldn't normally make an unsolicited call to discuss your account or offer upgrades. We would typically only call if a callback has been requested by the customer or there is a specific ongoing case that requires contact.

Given that your contract isn't due to expire until December 2026, there wouldn't be any obvious reason for an upgrade-related call at this stage.

If the caller asked for any personal, account, banking or security information, we'd strongly recommend not providing it. It's also worth noting that iD Mobile will never ask for sensitive information such as your full bank details, passwords, PINs or one-time security codes during an unsolicited call.

If you answered the call and provided any personal or banking information, please contact your bank immediately and get in touch with our Customer Service Team via Live Chat: https://www.idmobile.co.uk/live-chat

Otherwise, we'd recommend blocking the number and reporting it as spam if your device supports this.

Thanks for checking with us first.

Regards,

Gemma M

The iD Mobile Social Media Team