Hi ​@Cow_mans_cottage,

I’m sorry to hear that you’ve been a victim of fraud, and I completely understand why you’d want to be cautious before responding to any requests for information.

From what you’ve described, the email does sound consistent with the way our agents may contact customers regarding an existing case.

However, if you have any concerns about whether the email is genuine, please do not provide any information through the email until you’ve verified it. You can contact our Live Chat team directly, who can check your account and confirm whether the email and Case ID are genuine before you proceed.

https://www.idmobile.co.uk/live-chat

It’s always better to double-check when you’re unsure, particularly following a previous experience with fraud.

Regards,

Gemma M
The iD Mobile Social Media Team