scam slert

Forum|Forum|7 days ago
September 24, 2026
1 reply
21 views

Hi, you should be aware of a scam I almost fell victim to yesterday. Whilst trying to move from contract to SIM ONLY account a lady from Indian sub continent with a London number (possibly VPN,) tried to get access to my bank account pretending to set up a direct debit. I got suspicious when she rang me back multiple times. Her London number showed on my phone as a ID based number. Buyer beware

M

Marquerita T

iD Mobile Employee

Hi @Mossa.

Thank you so much for taking the time to share this with us, and I'm really glad you trusted your instincts and didn't go through with the direct debit setup.

Just to be clear for your own safety going forward: iD Mobile will never call you asking to set up or confirm bank/direct debit details over the phone in that way. If anyone contacts you claiming to be from iD Mobile and asks for banking information, please hang up and contact us directly through official channels only.

If you'd still like to move from your contract to a SIM only plan, I'd recommend reaching out to our Sales team directly via live chat here, where they can help you safely: https://www.idmobile.co.uk/live-chat.

Thanks again for looking out for fellow customers, reports like yours make a real difference.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.