scammed?

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Hi there, some one try to call me as ID Mobile and I received twice email as my password has changed . They call me too. I wanted to upgrade my contract and they got all my details. I like to report to ID Mobile to monitor my mobile and stop if there any suspicious.
i have upgraded today sim deal about £8 per month via Mobile.co.uk

can some one respond to this email.

Gemma M

iD Mobile Employee

Hi @Govinda Sah,

I’m sorry to hear about this. As you’ve received unexpected password change emails and the caller obtained your personal details, we’d recommend contacting our Live Chat team as soon as possible so they can check your account for any suspicious activity and make sure it remains secure.

https://www.idmobile.co.uk/live-chat

In the meantime, we’d strongly recommend:

Change your iD Mobile account password immediately to something unique.
Do not share any one-time passcodes, passwords, PINs or banking information with anyone who contacts you unexpectedly.
Keep an eye on your emails and account for any changes, orders or requests you don’t recognise.
If you receive another suspicious call claiming to be from iD Mobile, end the call rather than providing further information.
Contact your bank immediately if you provided any banking or card information.

Please also mention the SIM-only deal you purchased through Mobile.co.uk when speaking with Live Chat so they can distinguish this genuine order from any activity you don’t recognise.

Regards,

Gemma M
The iD Mobile Social Media Team

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