Skip to main content
New Contributor
Mellisr1
New Contributor
October 21, 2025
Question

selfies with ID documents

  • October 21, 2025
  • 1 reply
  • 35 views

do ID mobile routinely use selfies with id documents as part of security within the web chat when you are talking to an agent?

    1 reply

    iD Mobile Employee
    Natalie W
    iD Mobile Employee
    October 23, 2025

    Hello ​@Mellisr1 

     

    Thanks for getting in touch. 

     

    In some instances, the team may ask for some additional information or security measures to be met. 

    We apologise for any inconvenience caused.

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement