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Question

selfies with ID documents

  • October 21, 2025
  • 1 reply
  • 21 views
M
Community Member

do ID mobile routinely use selfies with id documents as part of security within the web chat when you are talking to an agent?

    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • October 23, 2025

    Hello ​@Mellisr1 

     

    Thanks for getting in touch. 

     

    In some instances, the team may ask for some additional information or security measures to be met. 

    We apologise for any inconvenience caused.

     

    Natalie 

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