Hi ​@Arthritus 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

Hi Michael Z
Thank you for offering your help.
I have finally managed to sort it myself by calling the complaints department 08000492402
It took a long time as I had to keep on phoning them back as they were feeding me wrong information,
In the end I called 101 and spoke with the police and they gave me an action number. I then called the Complaints Department who finally changed my telephone number. Will get the new number in a couple of days.
Arthritus

Hi ​@Arthritus, 

Thank you for getting in touch. 

We’re sorry to hear about the experience you’ve had trying to get this resolved, as that’s not the experience we want for our customers.

That said, we’re glad to hear you were able to get things resolved in the end and that a new number has been arranged for you.

If you need any further help once your new number is active, please don’t hesitate to reach out, we’ll be more than happy to assist.

Thanks, 

Anneline

Thank you Anneline

Hi ​@Arthritus 

If you need any further assistance, please don’t hesitate to reach out to us.

Michael Z

Thanks Michael

.