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Community Member
Byzantine
Community Member
April 26, 2026
Question

Stolen phone, cancelling plan

  • April 26, 2026
  • 2 replies
  • 69 views

My phone was stolen last year. I did not cancel my plan and I'm still paying for it every month. I need to cancel the plan and stop paying but I have not got the stolen phone/sim to be able to do this. Please can you help

 

    2 replies

    Geluk
    Silver Contributor
    Geluk
    Silver Contributor
    April 27, 2026

    Progress via the CHAT page; type in SPEAK TO A PERSON.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    April 27, 2026

    Hi ​@Byzantine,

     

    I am so sorry to hear that your phone has been stolen. I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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