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Community Member
Ginas20123
Community Member
April 21, 2026

suspicious phone call

  • April 21, 2026
  • 1 reply
  • 20 views

I have received a call from 01242 785447 saying I need a new SIM card. I just want to confirm that this is correct or if it is a scam call. I’d like someone to contact me from ID to verify the situation. 
many thank 

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    April 21, 2026

    Hi ​@Ginas20123 

     

    Thank you for getting in touch with us.

     

    We can confirm that the number 01242 785447 is not associated with us and this is likely a scam call. Please do not share any personal or account details with them.

    If you require a new SIM, this would only be arranged through our official channels such as the iD Mobile app, live chat, or our verified social media pages.

    We’re sorry for any concern this has caused. If you’d like us to verify anything further on your account, please contact us via our official support channels (Facebook or Instagram) and we’ll be happy to help.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

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