Told my email is already used. why?

Forum|Forum|5 months ago
March 26, 2026
1 reply
17 views

My original contract ends and carries over. When I try to use App after the contract ends, I was asked to log in. But I did not get a link to reset a new password. So it used another new email. When I tried to switch emails to the email, which I couldn't get the link, the App said already used. Why? Someone else is using my email address?

Anneline M

iD Mobile Employee

Hi @Yataro43,

We’re sorry to hear that you’re getting not getting the password reset link and that you’re getting an error message when trying to register using your new email address.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

-Anneline