Trouble acquiring documents. | iD Mobile Community
Skip to main content

Trouble acquiring documents.

  • November 5, 2025
  • 1 reply
  • 10 views

I lost my phone and have had to get various documents for my insurance company. I have went through the live chat agents 3 times and each time ive been told to wait 48 hours and i have received nothing. I’ve even gone to my local Curry’s but they are adamant they can not help. I need my proof of usage document for my lost phone, how do i solve this?

1 reply

Forum|alt.badge.img+3
  • iD Mobile Employee
  • November 5, 2025

Hi, ​@olichubb 

Thank you for reaching out, I am so sorry that you have lost your phone and that you have not receive your proof of usage yet. I completely understand how frustrating this must be that is not the level of service we aim to provide.

Please send us a private message via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk. so that we can do follow up on your query.

Thank you,

Zandile

The iD Mobile Team