Community Member

Trouble acquiring documents.

Forum|Forum|10 months ago
November 5, 2025
1 reply
68 views

I lost my phone and have had to get various documents for my insurance company. I have went through the live chat agents 3 times and each time ive been told to wait 48 hours and i have received nothing. I’ve even gone to my local Curry’s but they are adamant they can not help. I need my proof of usage document for my lost phone, how do i solve this?

Z

Zandile M

iD Mobile Employee

Hi, @olichubb

Thank you for reaching out, I am so sorry that you have lost your phone and that you have not receive your proof of usage yet. I completely understand how frustrating this must be that is not the level of service we aim to provide.

Please send us a private message via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk. so that we can do follow up on your query.

Thank you,

Zandile

The iD Mobile Team

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