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Community Member
November 5, 2025

Trouble acquiring documents.

  • November 5, 2025
  • 1 reply
  • 66 views

I lost my phone and have had to get various documents for my insurance company. I have went through the live chat agents 3 times and each time ive been told to wait 48 hours and i have received nothing. I’ve even gone to my local Curry’s but they are adamant they can not help. I need my proof of usage document for my lost phone, how do i solve this?

    1 reply

    iD Mobile Employee
    November 5, 2025

    Hi, ​@olichubb 

    Thank you for reaching out, I am so sorry that you have lost your phone and that you have not receive your proof of usage yet. I completely understand how frustrating this must be that is not the level of service we aim to provide.

    Please send us a private message via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk. so that we can do follow up on your query.

    Thank you,

    Zandile

    The iD Mobile Team

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