upgrade emergency

4 replies
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I had an email from ID mobile to contact you on 0333 052 5182 to speak about my recent upgrade. I need to speak to someone because I don’t know if this is genuine and need to know if the upgrade went through. Thank you

Gemma M

iD Mobile Employee

Hi @Paulinaolko,

Thanks for making us aware of this.

The number you've quoted isn't one we can verify from the Community, so we'd recommend treating it with caution for now.

To check whether your upgrade has gone through, please contact our Live Chat team, who can review the order on your account and confirm whether the upgrade was successfully processed.

You can contact them here: https://www.idmobile.co.uk/live-chat

For your security, please don't provide any personal or payment information to callers unless you're certain they're genuine.

Regards,

Gemma M
The iD Mobile Social Media Team

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C

Christina98

New Contributor

I have just had this email too. Not sure it’s genuine!

Gemma M

iD Mobile Employee

Hi @Christina98,

If you're unsure whether the email is genuine, we would recommend not responding to it or clicking on any links until you've confirmed it's legitimate.

To check whether you're eligible for an upgrade, or to confirm whether an upgrade request has been made on your account, please contact our Customer Service Team via Live Chat. They'll be able to review your account and provide further assistance.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

Christina98

New Contributor

It is genuine. Live chat confirmed this morning. It’s also a waste of time as the agent can’t help anyway 😂