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usage letter

  • March 22, 2026
  • 4 replies
  • 22 views
L
Active Contributor

Please, I need help, I been using my old phone due to being a welder so ovs I didn't want new iphone pro max which I got in Jan to be damaged so sim was in and out. But my iphone was stolen and my sim in my old fone, so I tried getting it blocked, yet the phone with my sim got blocked which is my old Samsung and not the one that was stolen, im a victim here and yet still suffering, I contacted id today hopefully they unblock my Samsung and re block the iphone that was stolen, but ive asked for usage letter that insurance need ASAP for proof of the imei that been blocked and my contract im paying 65 a month for to be left with out 2 phones, so please can id least tell me my iphone on my account has been blocked and my Samsung and sim ok and send me a usage letter and prove of contract smd all this is just stressful and the criminals get away with everything. Just like a little help 

    4 replies

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • March 22, 2026

    Hi ​@Lynn_dee,

     

    I’m really sorry you’re dealing with this on top of everything else, hat said, I need to be clear: account changes (like confirming which IMEI is blocked, re-blocking devices, or issuing usage/contract letters) can’t be handled through this channel.

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    Active Contributor
    • Lynn_dee
    • Author
    • Active Contributor
    • March 22, 2026

    I have the imei for both slots to get the fone completly blocked blacklisted and its not been done 

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+7
    • Gemma M
    • iD Mobile Employee
    • March 22, 2026

    Hi ​@Lynn_dee,

     

    Please respond to our private message, we will continue to assist you from there. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    Active Contributor
    • Lynn_dee
    • Author
    • Active Contributor
    • March 22, 2026

    I have 

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