Question

Voicemail

Forum|Forum|5 months ago
August 22, 2025
10 replies
131 views

Allans1234
New Contributor

I get a message saying I have 7 oicemails. It plays the first message but I don't get a prompt to say keep it, delete or next one.

I can't hear the rest of messages.

I have switched voicemail off because of this and I don't get a message saying missed call. Also recent calls doesn't say missed calls just a number.

How do I fix these?

Thanks

+26

WelshPaul
Platinum  Contributor
Forum|Forum|5 months ago
August 22, 2025

What phone do you have?

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Allans1234
Author
New Contributor
Forum|Forum|5 months ago
August 22, 2025

Motorola E20

+24

Tyler C
iD Mobile Employee
Forum|Forum|5 months ago
August 25, 2025

Hey there @Allans1234, sorry to hear this. Has this always been an issue, or only recently became an issue please?

Thanks,

Tyler

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Allans1234
Author
New Contributor
Forum|Forum|5 months ago
August 25, 2025

Always as only just started with ID. Seems it is not an u common fault so will have to leave ID.

+24

Tyler C
iD Mobile Employee
Forum|Forum|5 months ago
August 27, 2025

Hey there @Allans1234, sorry to hear you’re set on leaving us. If you require further assistance please let us know.

If not, we wish you the best.

Thanks,

Tyler

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Ben0722
New Contributor
Forum|Forum|3 months ago
October 21, 2025

I've got the exact issue. I've just joined, I'm only able to listen to the first message and I'm not given an option to delete it. Is there a solution to the issue?

Michael Z
iD Mobile Employee
Forum|Forum|3 months ago
October 21, 2025

Hi @Ben0722

Sorry to hear that you have an issue with the voicemail and only can listen to one.

Can you confirm the make and model of your phone please.

Michael Z

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Ben0722
New Contributor
Forum|Forum|3 months ago
October 21, 2025

Samsung Galaxy S23

Ben0722
New Contributor
Forum|Forum|3 months ago
October 24, 2025

Hi @Michael Z , any thoughts on how to resolve the issue?

Lamiya C
iD Mobile Employee
Forum|Forum|3 months ago
October 24, 2025

Hi @Ben0722 ,

I’m sorry to hear you’re having trouble with voicemail and missed call notifications on your Samsung Galaxy S23

Sorry to hear about the voicemail and missed call issues. Here are a few quick fixes you can try:
Voicemail
-Go to Settings > Apps > Voicemail, then Clear Cache and Clear Data.
-Restart your phone and try accessing voicemail again.
-Make sure Call Forwarding is set to your voicemail number under Phone Settings > Supplementary Services.

If the issue continues, feel free to reach out via Facebook, Instagram, Live Chat, or email socialqueries@idmobile.co.uk.

Warm regards,

Lamiya
iD Mobile Social Media Team

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