Did you score a tech treat with your new phone or SIM? Whether it's a free gadget, cashback, or a gift card, here is how to get your hands on it.

There are two ways you might receive your gift:

• With your order: If your gift was listed in your basket at checkout, it will be delivered in the same box as your phone. Easy!
• Claim after purchase: If the gift wasn't in your basket, you'll likely need to claim it from the manufacturer directly.

To find out exactly how to claim, visit our Offers & Promos page. Select your phone manufacturer to see active offers, claim instructions, and deadlines.

This depends on who is offering the cashback:

• Manufacturer Cashback (e.g. Samsung, Google): You need to claim this directly from them. Visit our Offers & Promos page for the claim links and T&Cs.
• Retailer Cashback (e.g. Mobiles.co.uk, e2save): You must claim via the retailer you bought the phone from. Check their website for specific instructions.
• TopCashback & Quidco: These are tracked automatically. It can take a few months for the cash to appear in your account. You can check your TopCashback account here.
• Refer a Friend: This is powered by Aklamio. It tracks automatically but can take up to 120 days. Check your referrals here.

Most gift cards are sent automatically via email, but patience is key, they can take up to 120 days (4 months) to arrive.

If you bought through a third-party site like MoneySavingExpert or USwitch, your gift card is fulfilled by them (often via GiftCloud), not iD Mobile. Please check their specific terms for delivery times.

For iD Mobile specific offers, check the Offers & Promos page for full details.

Still waiting? Check out our troubleshooting guide below for help tracking down your reward: