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5557 Topics

W
Civilian
Wendy BCivilian
asked in Ask a question.

How to Close an account after the account holder has passed away?

My Mum has recently passed away and I need to close her ID Mobile account.  This topic comes up several times on the community page but there are no answers telling you how to do this.  Please help.  

1
andewhite
Legend
1 year ago
S
Newbie
SertabsNewbie
asked in Ask a question.

keep getting access denied to the very and little woods site

Hi hoping someone will help, I keep on getting a message whenever I try to log into my very account and I tried my old Littlewoods (same company) same message access denied  I also get this when I log into my IN&S account to buy or take out bonds that keeps logging me out saying Iv back spaced which I haven’t  is there anything I can do Thanks  

8
andewhite
Legend
1 year ago
B
Newbie
Bern10Newbie
asked in Ask a question.

Lost sim and forgotten account password and want to cancel

Hello,My grandfather’s phone has been experiencing problems recieving calls since he’s gotten into England, I opened the phone to find that his idmobile sim card is not in it and we are uncertain where it is. He wants to keep his number but can’t recall his account password to get what is required for a PAC number and doesn’t have the sim card to recieve the verification code asked for after selecting the “Forgotten Your Password?”.What can be done so that he can get a replacement SIM? Thanks.

1
Mohammed
iD Mobile Employee
1 year ago
Tim_mac
Newbie
Tim_macNewbie
asked in Ask a question.

Incorrect time device on Auto set time / automatic time zone

I have a Netgear Nighthawk M5 (MR5200) router.  I have it set to Automatic Time Zone and the time is out by an hour. currently 22:17 at the time of writing and the device time is at 21:17.  I would need to set as manual time zone and set it to UTC(+1) to correct it, however doing so is escalating an existing issue where the device is not registering on the network without the aid of an external antenna.  Still testing if the time is restricting access to the network.  Might try putting my 3 sim in the device and see if the time correct, I seem to remember yesterday when I got the device, the time was correct on 3.

2
Tim_mac
Newbie
1 year ago
Shaun Owen
Newbie
Shaun OwenNewbie
asked in Ask a question.

I need a replacement sim card

i have lost my phone and i need a replacement sim card

2
Mohammed
iD Mobile Employee
1 year ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

24-month SIM Only plans are hereNews

Whether you’re reaching the end of your contract, moving on from Pay as you go, or simply want to bag yourself a top deal on data, minutes and texts for the long run, now you can.For the first time ever, iD Mobile are offering 24-month SIM Only deals – and they’re not to be missed.You'll spend much less each month than a standard ‘phone contract' because you won't also be paying for the handset itself. However, you'll need to have a phone to put the SIM in or purchase one that's ‘SIM-free' to put the SIM into. Be careful that your phone isn't locked to a different network from your SIM or you won't be able to use it. Ofcom have announced that the practice of locking handsets from UK mobile networks is to be banned from December 2021, so soon you won't have to worry about that, and several networks already only sell unlocked handsets. Picking the perfect plan: Pick your perfect ‘24-month SIM Only’ plan with iD Mobile, and we’ll give you all the minutes and texts you could ever need, no

6846
Mohammed
iD Mobile Employee
1 year ago
Andrea Harket
Newbie
Andrea HarketNewbie
asked in Ask a question.

help! 2 sets of emails, phone numbers

I got 2 loads of emails with different order numbers ! 2 different phone numbers have come . Received one sim! what is going on ?

3
Mohammed
iD Mobile Employee
1 year ago
Stephen Brown
Newbie
Stephen BrownNewbie
asked in Ask a question.

Triple charged for an addon

Hi,Tried to buy a data addon. Succeed. Second later receive three texts saying I have bought a £10 addon. Allowances page in my app won't load but messages also shows three separate addon messages all for the same time. Cannot use the chat bot as it's canned answers dont include this and apparently no advisors are available. I don't want three addons, I want one like I actually ordered. How do I fix this?

4
Mohammed
iD Mobile Employee
1 year ago
Harriet Carter
Newbie
Harriet Carter
asked in Ask a question.

DO NOT DIRECT ME TO A LIVE CHAT BOT THAT DOES NOT WORK. SIM ACTIVATED BUT NO SIGNAL

Wifi-calling available but nothing else.

4
Mohammed
iD Mobile Employee
1 year ago
M
Civilian
Maff2705Civilian
asked in Ask a question.

Bereavement - how do we cancel?

Hi, my father has passed away. How do I cancel his contract? Thank you 

10
Mohammed
iD Mobile Employee
1 year ago
Paula Cattrall
Newbie
Paula CattrallNewbie
asked in Ask a question.

changing my number because of harrasment with police refrence number

Hi can you help please

5
Mohammed
iD Mobile Employee
1 year ago
Lozza76
Newbie
Lozza76Newbie
asked in Ask a question.

Ordered iPhone 13 Mini, it's now out of stock

I have just ordered a mobile phone with your company. At no point did it mention the phone was out of stock. there is no update when the phone will be in stock…..not great really when I don’t know when I will actually get a phone or nothing was mentioned before I made the order !

5
Tom
iD Mobile Employee
1 year ago
D
Rookie
Davoud.esRookie
asked in Ask a question.

poor/ no signal at home (Three outage in my area)

I have poor signal/ more often no signal for a few weeks and I dont receive 5g internet anymore at my home . maximum speed I receive is 7 or 8 mb ps and just I have 1 signal anthen all the time ,I tried to some where else but it seems problem it is network from my postcode.its start from 3 weeks ago but today its worth I couldnt any have normal call all the time voice come and go.please check and let me know whats a problem and when will be fix.Best Regards 

10
WelshPaul
Legend
1 year ago
T
Newbie
TomTB1995Newbie
asked in Ask a question.

Calls to specific number keep cutting out

Every time I try to call a specific number the call cuts out, they can ring me and I can text them and I can ring other numbers. Is there a way to fix this?

12
Tom
iD Mobile Employee
1 year ago
Y
Newbie
YO-SJNewbie
asked in Ask a question.

Vigor 2862Vac router with USB broadband

I have a Vigor 2862Vac Router that will allow me to use a USB dongle to distribute the internet signal to my devices. I am going to use the wired connection of the router.  I don’t want to use the wifi.Does ID sell a USB dongle package that will allow this option? 

1
andewhite
Legend
1 year ago
Scott Mclaren
Newbie
Scott MclarenNewbie
asked in Ask a question.

is this a scam!???

Is this a scam!?? The Sim barely works! Restrictions on internet! Bad signal! Slow speeds! Can't get help! Can't get an answer! Can't cancel! Can't ring anyone!! Unless I get help today I'm done!

6
andewhite
Legend
1 year ago
Guy Simpson
Rookie
Guy SimpsonRookie
asked in Ask a question.

sms - multimedia charges

Suddenly my texts are classes as multimedia even though they are simple texts and I am being charged 30p per message. I haven't changed anything but now darent send a simple text! Help

10
Rory
Newbie
1 year ago
Spacegirl2820
Newbie
Spacegirl2820Newbie
asked in Ask a question.

Phones eligible for trade in.

Can I trade in a Hauwei p20 lite and an S10 lite?

2
Spacegirl2820
Newbie
1 year ago
John Mc
Newbie
John McNewbie
asked in Ask a question.

New sim cards,

upgraded and recieved a new sim card I have read that this does not have to be used, so can I use the new sim in my other phone or device with the same number and under the same account?

12
andewhite
Legend
1 year ago
MM2404
Newbie
MM2404Newbie
asked in Ask a question.

Roaming End date?

Hello is there any plan to have the free roaming removed from the sim only plans? I would like to join but don’t want to sign up if this is something that will change mid contract with ID

4
Tom
iD Mobile Employee
1 year ago
J Fly
Rookie
J FlyRookie
asked in Ask a question.

how do i pay

I lost my mobile with my ID sim months ago. I've cancelled my account but still owe £5 and ID are chasing me for it. I cant get on my account as I cant remember my password. I cant reset it because a code is automatically sent to my lost phone. I've spent hours on live chat and still no resolution. Now I have emails from ID threatening me with debt collectors! All I want to do is pay the £5!!

5
J Fly
Rookie
1 year ago
C
Newbie
ChipsnteaNewbie
asked in Ask a question.

no Wi-Fi

Just bought a new iPhone 13, changed sim and details from old iPhone 7 everything working fine except a few days ago, when I leave the house my Wi-Fi says not connected, no internet, emails, text messages or phone calls, works fine at home but as I’m out at work a lot of the time, not much use, as I’m paying for this any (urgent) answers appreciated.

2
Rory
Newbie
1 year ago
R
Newbie
r5inghNewbie
asked in Ask a question.

Stuck - unable to order replacement for lost sim

Hi, I’ve been a customer for a while - recently my sim was lost by a family member - I’m not able to log in as I can’t receive a 2fa code and I’m not able to call or chat (which doesn’t work) - has been an extremely frustrating experience - I just want a sim for a service I’ve been paying for 2 months for!

8
R
Newbie
1 year ago
L
Civilian
Lauren2093Civilian
asked in Ask a question.

PAC CODE NOT WORKING

Trying to move over my old number from contract to my new ID account and the form page is saying the PAC code is incorrect but it isn’t  Need help 

4
andewhite
Legend
1 year ago
E
Newbie
EmBNewbie
asked in Ask a question.

PAC transfer

Hey, I’ve entered all my details to transfer my old number with a PAC code, etc, but it is saying ‘There is an issue with your PAC’ Please can you help me? Thank you [REDACTED PICTURE] 

4
Rory
Newbie
1 year ago
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