Community Member

2 phone plans

1 reply
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I took out a phone contract for my daughter with id mobile. When my contract with a different provider ended. I ported my phone number over to an id mobile sim. I cannot access the profile for the number I ported over for myself

Gemma M

iD Mobile Employee

Hi @Kezwolf,

It sounds like the number you've ported over may simply need to be added to your existing online account.

Please try the following:

On the Home screen, tap View your plans in the top right corner.
Tap Add new plan.
Enter the mobile number for the plan you wish to add.
Enter the account holder's surname and date of birth, then tap Next.
An SMS containing an 8-digit verification code will be sent to the iD Mobile number you're adding.
Enter the code on screen to complete the process.

If you're still unable to add the number after following these steps, please contact our Customer Service Team via Live Chat: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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