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activating sim without the 19 digit code

  • May 26, 2026
  • 1 reply
  • 5 views
R
Community Member

Hi i’m a new customer and i’m having trouble activating my sim card as i no longer have the 19 digit code 

    1 reply

    Hosai W
    iD Mobile Employee
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    • Hosai W
    • iD Mobile Employee
    • May 27, 2026

    Hi ​@rubyoliviamcgrath,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

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