I purchased a Pixel 10a with iD Mobile and wanted to transfer my existing number using a PAC. The PAC could not be applied, and I spent considerable time trying to resolve the activation and number transfer.

Despite contacting iD Mobile support, the process was not explained clearly. It was only when I contacted Carphone Warehouse that the temporary SIM and transfer process was fully explained, as they had encountered this before.

The issue is now resolved, but I wanted to raise this issue because iD Mobile support did not explain the process from the outset. Much of the time spent dealing with the issue could have been avoided.