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Active Contributor
KolaBIG
Active Contributor
Jan 12, 2026 1:45 PM UTC

activiation of my new sim

Just got my new ID mobile sim, how do I activate it?

    3 replies

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    Jan 12, 2026 2:06 PM UTC

    Hi ​@KolaBIG 

    Thank you for reaching out. You can contact live chat or visit the link to activate the SIM (To activate the SIM yourself you will need to have access to your account.) Activate your replacement physical SIM

    -Owethu

    Active Contributor
    KolaBIGAuthor
    Active Contributor
    Jan 12, 2026 2:08 PM UTC

    I don’t have access to my account cause it’s requesting for a code and I can’t receive code because my line is disconnected. How do I continue?

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    Jan 12, 2026 2:21 PM UTC

    Hi ​@KolaBIG 

    I do apologise for the inconvenience caused please visit Live Chat Support | iD Mobile Network for further assistance. 

     

    -Owethu

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