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Community Member
Ingrid B
Community Member
July 17, 2026
Question

Adding ID mobile number after registering

  • July 17, 2026
  • 1 reply
  • 13 views

I’ve just started a new plan & entered a PAC code to keep my old number, but when trying to add my ID mobile number for the 1st time, it keeps saying ‘details do not match our records’, am I supposed to add a different mobile number that I am not aware of?

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
July 18, 2026

Hi ​@Ingrid B,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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