Question

Adding ID mobile number after registering

Forum|Forum|5 days ago
July 17, 2026
1 reply
6 views

Ingrid B
Community Member

I’ve just started a new plan & entered a PAC code to keep my old number, but when trying to add my ID mobile number for the 1st time, it keeps saying ‘details do not match our records’, am I supposed to add a different mobile number that I am not aware of?

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+6

Hosai W
iD Mobile Employee
Forum|Forum|4 days ago
July 18, 2026

Hi @Ingrid B,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

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