Community Member

already have an account with id associated with a number

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I once had an account with id about 5 years ago. Since then I moved elsewhere and now want to come back. When setting up my account, it says I already have an account with that number. When I speak to the help team to deactivate that account, they say that is has been inactive for 5 years. This leaves me in a no mans zone where I cannot make an account or close my apparent account down. This whole matter has been very frustrating

iD Mobile Employee

Hi @Hayden048,

I’m sorry to hear how frustrating this has been, especially when the old account is preventing you from registering again.

Have you already placed your new iD Mobile order and received the SIM card and/or phone?

Once we know whether you’ve received your new order, we can advise you on the next steps to get your new account set up correctly.

Regards,

Gemma M
The iD Mobile Social Media Team

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