Community Member

App number

1 reply
3 views

I’m trying to set up my account in app however it says that my phone number doesn’t exist.

Gemma M

iD Mobile Employee

Hi @Veexo16,

If you're a new customer and trying to register for an iD Mobile account, you'll need to use the temporary number that was assigned to you when the account was set up.

This temporary number would have been sent to you by email. If you can't find the email, you may also be able to find the number in your phone settings.

Once you've registered successfully, your account will update when any number transfer completes.

Regards,

Gemma M
The iD Mobile Social Media Team

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