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Question

APP SAYS DETAILS DONT MATCH CANT USE APP

  • May 28, 2026
  • 1 reply
  • 10 views
D
Community Member

I keep trying to login/register as I’m a new customer and just took out a new contract I’m trying to get onto the app and it keeps saying my details don’t match but I’ve checked everything and it’s all the same what do I do as I will have a bill due out in the coming weeks 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 29, 2026

    Hi ​@Dielle12,

     

    Thanks for getting in touch, and we’re sorry to hear you’re having trouble registering for the app as a new customer.

     

    If the app is saying your details don’t match even after checking them carefully, this can sometimes happen if the account setup or registration process has not fully completed on the system yet.

     

    As we’re unable to check account details on this public platform, please contact our Live Chat team and they’ll be able to investigate the registration issue further and help get you logged in before your first bill is due.

     

    We’re sorry again for the inconvenience caused.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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