apple music offer

3 replies
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It has been over 12 days since I joined ID Mobile but no signs of emails or banners that I can click to start my promo offer of Apple Music . Junk mail checked, emails all checked . Please advise or forward me a way to enroll

Gemma M

iD Mobile Employee

Hi @djwongo,

I'm sorry to hear that you still haven't received the information needed to claim your Apple Music offer, especially after checking your inbox and junk folders.

As it's now been over 12 days, we'd recommend contacting our Customer Service Team via Live Chat so they can check your eligibility and assist with accessing the offer.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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D

djwongoAuthor

New Contributor

I contacted them and they didn’t have a solution. They suggested asking Apple on Apple chat.. doesn’t seem like a legitimate solution to me. I’ve asked my cousin who is an apple genius and he said without some form of confirmation of the deal, Apple have no ways of offering a solution

M

Marquerita T

iD Mobile Employee

Hi @djwongo.

Thank you for your post, and I'm sorry you haven't had a solution so far.

Could you please take a look at this page for insight on how to claim your offer: https://www.idmobile.co.uk/claim-your-offer.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.