awaiting sim to work - no network coverage

3 replies
31 views

Still waiting for network coverage to appear on ID mobile sim. No signal on old network sim either. When will this happen?

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Marquerita T

iD Mobile Employee

Hi @chloe_c.

Thank you for your post. I am sorry to hear you're having signal issues.

Have you activated your new iD Mobile SIM yet? If not, you can do so here: www.idmobile.co.uk/yoursim.

If it's already activated and you're still seeing no signal on either SIM, let us know and we can look into this further for you.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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Pinetrees123

New Contributor

I replaced yesterday and I activated but still not showing signal or network

Gemma M

iD Mobile Employee

Hi @Pinetrees123,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team