Skip to main content
New Contributor
September 14, 2026
Question

Bought ESIM this morning but still no email with the SIM

  • September 14, 2026
  • 3 replies
  • 41 views

Hi, I bought an ESIM this morning but haven’t received any further emails about how to access or activate it. I have done this in the past and the ESIM has arrived within the hour. Very frustrating. How can I check the status of my order without the actual phone number? 

    3 replies

    iD Mobile Employee
    September 15, 2026

    Hi ​@CMHillier.

     

    Thanks for your post. I am sorry for the delay you've experienced this time round.

     

    Could you confirm whether this is a new order or a replacement eSIM? 

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    CMHillierAuthor
    New Contributor
    September 16, 2026

    Hi, I now finally have the  SIM and it is now activated.  I manually requested my number be ported from my existing network today but nothing has happened. When I try to select another date it says my PAC number will expire before the switch but it doesn’t expire until 12th October! 
    All very frustrating as a new ID mobile customer 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 18, 2026

    Hi ​@CMHillier,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.