calling out from my phone doesn't work

Hi ​@EllenaBPlumb 

I'm really sorry to hear you're experiencing issues with your calls. Please try the steps below, depending on the type of phone you have:

For Android:

• Open Settings
• Tap General Management
• Tap Reset
• Select Reset network settings

 
For iPhone:

• Go to Settings
• Tap Phone
• Tap My Number
• Delete the old number
• Enter the new/current number
• Tap Save

Then follow these steps to refresh iMessage:

1. Go to Settings
2. Tap Messages
3. Turn iMessage OFF
4. Go to Settings > General
5. Tap Reset
6. Choose Reset Network Settings
7. Once your iPhone restarts, go back to Settings
8. Tap Messages
9. Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.
 
I would also like to make you aware of a current outage which may also be affecting your services. We’re aware of the problem and are working to resolve it as soon as possible. For more information and regular updates, please check out our Service Status page:

 
Regards,
  
Gemma M
The iD Mobile Social Media Team