calling out from my phone doesn't work

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Calling out from my phone isn't working

Gemma M

iD Mobile Employee

Hi @EllenaBPlumb

I'm really sorry to hear you're experiencing issues with your calls. Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new/current number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

I would also like to make you aware of a current outage which may also be affecting your services. We’re aware of the problem and are working to resolve it as soon as possible. For more information and regular updates, please check out our Service Status page:

Regards,

Gemma M
The iD Mobile Social Media Team

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