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Question

can not log in to app to active PAC transfer

  • August 7, 2026
  • 1 reply
  • 2 views

I have received my new SIM but when I try to login it asks for my id mobile number - I have tired the new number on the new SIM & my old number that I wish to transfer but an error message comes up saying number invalid yo both number! So I have been unable to proceed with set up. This is really frustrating as there doesn't seem to be any way to speak to an actually person & the live chat is useless. Can someone help?

1 reply

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • August 7, 2026

Hi ​@Jazmingray 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai