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Camoo
New Contributor
Jun 12, 2026 2:43 PM UTC
Question

Can't add plan

I am not able to add my new ID plan, when I enter my number and details I get an error message saying details do not match records despite them being correct.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Jun 14, 2026 10:06 AM UTC

    Hi ​@Camoo,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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