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Question

Can't log into my account because SIM not in a phone

  • May 19, 2026
  • 1 reply
  • 5 views
T
Community Member

Hi, my sim is in a 5g device so I can't use it to pick up texts meaning I can't register the account properly? The direct debit is working ok and the plan is working and devices connecting and getting service ok. Its simply that I can’t manage the online account.

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • May 19, 2026

Hi ​@Timmotheowl,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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