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Community Member
May 19, 2026
Question

Can't log into my account because SIM not in a phone

  • May 19, 2026
  • 1 reply
  • 13 views

Hi, my sim is in a 5g device so I can't use it to pick up texts meaning I can't register the account properly? The direct debit is working ok and the plan is working and devices connecting and getting service ok. Its simply that I can’t manage the online account.

    1 reply

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    May 19, 2026

    Hi ​@Timmotheowl,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.