Community Member

Question

Can't make or receive phone calls

Forum|Forum|2 months ago
June 26, 2026
1 reply
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Hi,

I've just signed up with ID mobile and transferred my old phone number to ID. I've received the text message telling me everything is set up and ready to use, however, I can send and receive text messages but I cannot make calls, it's literally silence when I try to make a call. When someone tries to ring me, they get a dialling tone but nothing happens at my end. Can someone advise me. Also, it's very difficult to contact ID mobile which is a bit ironic for a communications company.

iD Mobile Employee

Hi @Wallpap,

I'm really sorry to hear you're experiencing issues with your services. Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

Regards,

Gemma M

The iD Mobile Social Media Team

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