Community Member

Question

Can’t make outbound calls

Forum|Forum|2 months ago
June 12, 2026
1 reply
22 views

I have just got an iPhone 16, new id sim on contract with old number ported.

I could use the new phone fine for a few days (without the sim in?!) then when the official switch happened I suddenly can’t make outbound calls.I’ve done all the usual troubleshooting I could find, somewhere on here said about VoLTE, but I can find that anywhere…?

I’d be really grateful if somebody could please help me as it’s starting to drive me a bit bonkers!

TIA

iD Mobile Employee

Hi @Dusky7,

I'm really sorry to hear you're experiencing issues with your calls. Please try the steps below, depending on the type of phone you have:

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the SIM and verify your number.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.