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New Contributor
Tohebd
New Contributor
Oct 9, 2026 12:27 PM UTC
Question

CAN'T PURCHASE ID MOBILE ESIM WITH MY US CARDS NO SPACE FOR NON UK BILLING ADDRESS

I traveled to Africa and trying to purchase id mobile esim data only with my US dollar cards but the cards were being rejected because id mobile didn't provide a space for other countries billing address except UK billing address 

    6 replies

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Oct 10, 2026 6:29 PM UTC

    Hi ​@Tohebd.

     

    Thank you for sharing. I’m sorry you’ve had trouble completing your purchase. Do you have a UK bank card you could use instead? Our payment page currently needs a UK billing address, so a UK card may be the way to get this through.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    TohebdAuthor
    New Contributor
    Oct 10, 2026 9:56 PM UTC

    I don't have access to my UK bank card. Your team should consider: Most esim users are travelers looking for a good network with good Roaming ability, good network by reviews and cheap enough to use on a trip. Since you are offering esim that roams in many countries, your cards and billing address shouldn't be limited to UK only but support global cards and other destination billing addresses

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 12, 2026 5:25 PM UTC

    Hi ​@Tohebd,

     

    Thank you for your feedback. We appreciate your comments regarding international payment methods and billing addresses for eSIM customers travelling abroad.

     

    Unfortunately, if you're unable to complete the order due to the payment requirements, we'd recommend visiting a Currys store if you're in the UK, where the team may be able to discuss the options available to you.

     

    We're sorry for any inconvenience caused and will ensure your feedback is passed on to the relevant team for consideration.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      TohebdAuthor
      New Contributor
      Oct 10, 2026 9:58 PM UTC

      There is no even a direct link to present a case to idmobile customer support except the chatbot

      New Contributor
      TohebdAuthor
      New Contributor
      Oct 12, 2026 9:53 PM UTC

      You team should try to deliberate and add international payment for esim

      Gemma M
      iD Mobile Employee
      Gemma M
      iD Mobile Employee
      Oct 13, 2026 5:07 PM UTC

      Hi ​@Tohebd,

       

      Thank you for the suggestion. We appreciate the feedback.

       

      Unfortunately, there's not much we can do from our side regarding international payment methods for eSIM purchases, and our Live Chat team wouldn't be able to assist with adding unsupported payment options either and they would not be able to assist in arranging a contract for a non-UK resident.

       

      You can still contact Live Chat, using this link - https://www.idmobile.co.uk/live-chat if you'd like to provide feedback directly, but they won't be able to arrange an alternative international payment method.

       

      If you're unable to purchase an eSIM, you may wish to consider a Pay As You Go SIM from a Currys store.


      Regards,


      Gemma M
      The iD Mobile Social Media Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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