CAN'T PURCHASE ID MOBILE ESIM WITH MY US CARDS NO SPACE FOR NON UK BILLING ADDRESS

Forum|Forum|3 days ago
October 9, 2026
5 replies
22 views

I traveled to Africa and trying to purchase id mobile esim data only with my US dollar cards but the cards were being rejected because id mobile didn't provide a space for other countries billing address except UK billing address

M

Marquerita T

iD Mobile Employee

Hi @Tohebd.

Thank you for sharing. I’m sorry you’ve had trouble completing your purchase. Do you have a UK bank card you could use instead? Our payment page currently needs a UK billing address, so a UK card may be the way to get this through.

Thanks,

Marquerita

The iD Mobile Team

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T

TohebdAuthor

New Contributor

I don't have access to my UK bank card. Your team should consider: Most esim users are travelers looking for a good network with good Roaming ability, good network by reviews and cheap enough to use on a trip. Since you are offering esim that roams in many countries, your cards and billing address shouldn't be limited to UK only but support global cards and other destination billing addresses

Gemma M

iD Mobile Employee

Hi @Tohebd,

Thank you for your feedback. We appreciate your comments regarding international payment methods and billing addresses for eSIM customers travelling abroad.

Unfortunately, if you're unable to complete the order due to the payment requirements, we'd recommend visiting a Currys store if you're in the UK, where the team may be able to discuss the options available to you.

We're sorry for any inconvenience caused and will ensure your feedback is passed on to the relevant team for consideration.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.