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Community Member
EmilyColli
Community Member
October 2, 2026
Question

Can't switch my number to new iD number

I’m having a nightmare switching my old number from SKY to my new iD mobile sim. I was originally able to put in the PAC number https://www.idmobile.co.uk/switch with this guide but then the page would say error has occurred and I would get the ‘your sim will be activated on this date’ message but nothing happened on the day. Every time since it says an unexpected error occurs and doesn’t even go to the PAC number page. When I go to the Switch to iD option on the app it says a switch is already in process I’m really confused.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 3, 2026

    Hi ​@EmilyColli,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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