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Question

cannot access id mobile app

  • August 8, 2025
  • 3 replies
  • 51 views
S
New Contributor

Trying to set up id mobile app but cannot as verification code is not being received due to text message issue following switch over.    Any ideas?

    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • August 9, 2025

    Hi there ​@Seanino, sorry to hear that. 

     

    When you go into phone settings, is your phone number showing correctly?

     

    Also, have you tried restarting your phone, and resetting network settings?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New Contributor
    • Seanino
    • Author
    • New Contributor
    • August 9, 2025

    All sorted now thanks.

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • August 9, 2025

    Hi ​@Seanino 

     

    We’re glad your query has been resolved.

     

    If you need any assistance, please let us know!

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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