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Question

cannot access id mobile app

  • August 8, 2025
  • 3 replies
  • 59 views

Trying to set up id mobile app but cannot as verification code is not being received due to text message issue following switch over.    Any ideas?

This topic has been closed for replies.

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 9, 2025

Hi there ​@Seanino, sorry to hear that. 

 

When you go into phone settings, is your phone number showing correctly?

 

Also, have you tried restarting your phone, and resetting network settings?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • August 9, 2025

All sorted now thanks.


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  • iD Mobile Employee
  • August 9, 2025

Hi ​@Seanino 

 

We’re glad your query has been resolved.

 

If you need any assistance, please let us know!

 

Anika