Skip to main content
New Contributor
August 8, 2025
Question

cannot access id mobile app

  • August 8, 2025
  • 3 replies
  • 59 views

Trying to set up id mobile app but cannot as verification code is not being received due to text message issue following switch over.    Any ideas?

    This topic has been closed for replies.

    3 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 9, 2025

    Hi there ​@Seanino, sorry to hear that. 

     

    When you go into phone settings, is your phone number showing correctly?

     

    Also, have you tried restarting your phone, and resetting network settings?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    SeaninoAuthor
    New Contributor
    August 9, 2025

    All sorted now thanks.

    iD Mobile Employee
    August 9, 2025

    Hi ​@Seanino 

     

    We’re glad your query has been resolved.

     

    If you need any assistance, please let us know!

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.