Community Member

Question

cannot log in

Suddenly getting the error 'Sorry, your details do not match our record' after previously having no trouble logging in Please advise need to log in to be able to buy add on

Silver Contributor

As this is a COMMUNITY FORUM, members obviously have no access to such date.

Pursue with id via their CHAT PAGE.

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iD Mobile Employee

Hi @Donnab4049,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.