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Question

cannot log in

  • April 19, 2026
  • 2 replies
  • 3 views
D
Community Member

Suddenly getting the error 'Sorry, your details do not match our record' after previously having no trouble logging in Please advise need to log in to be able to buy add on 

    2 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • April 19, 2026

    As this is a COMMUNITY FORUM, members obviously have no access to such date.

    Pursue with id via their CHAT PAGE.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • April 20, 2026

    Hi ​@Donnab4049,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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