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New Contributor
April 19, 2026
Question

cannot log in as have not started pac transfer but lovin requires a number

  • April 19, 2026
  • 5 replies
  • 44 views

All emails say login and start the transfer but cannot login as my number remains with current provider for the moment 

    5 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 20, 2026

    Hi ​@Bluetouch

     

    Thanks for your message I understand why this is causing confusion.

     

    You are still able to log in using the iD Mobile number provided to you, even if your old number hasn’t transferred yet. Your account access is not dependent on the number port completing.

     

    Once your number switch from your previous provider is fully complete, your account and the iD Mobile app will automatically update to reflect your transferred number.

     

    In the meantime, please continue logging in with the iD Mobile number and you’ll still be able to view your account and any transfer status.

     

    If you’re still having difficulty accessing your account, our Live Chat team can help check this for you directly here:https://www.idmobile.co.uk/live-chat?

     

    Thanks.

     

    Owethu

    BluetouchAuthor
    New Contributor
    April 20, 2026

    I think you have missed the point. I was making. I don’t have any sort of temporary phone number in any of the emails that I’ve received following placing the order for my Sim. Therefore, I can’t login.

    New Contributor
    April 20, 2026

    Once you're told your esim is ready, set it up on your device then call a friend/family member. You'll then have your esim telephone number, allowing you to log into the app.

    BluetouchAuthor
    New Contributor
    April 20, 2026

    I am having a physical sim 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 22, 2026

    Hi ​@Bluetouch,

     

    I’m really sorry for the confusion.

     

    If you’ve ordered an eSIM, your number is usually included in your welcome email.

     

    Because your iD Mobile account is linked to your mobile number that you are wanting to bring over, it’s best to wait until the transfer has fully completed before trying to register or log in.

     

    In the meantime, you can still download and activate your eSIM using the instructions provided in your email. This will get your services up and running while the number transfer is in progress.

     

    If you’re still unable to locate your number or access your account after the transfer completes, just let us know and we’ll be happy to help further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Tean

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.