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New Contributor
Soph6482y4
New Contributor
September 11, 2026

cannot login to app as no number

I’ve just signed up to get a pay monthly sim.

I want to keep my number which I’ve been told to do in app, but to sign into the app I need a phone number. I have not been given an ID mobile number to sign in with and my current number doesnt work.

Please can I have advice on how to fix this 

 

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3 replies

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
September 11, 2026

Hi ​@Soph6482y4
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
Soph6482y4Author
New Contributor
September 15, 2026

Hi

 

This is still not solved even after replying to the message

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
September 16, 2026

Hi ​@Soph6482y4 

Please accept my apologies for any inconvenience caused to you.

Please confirm if this was now resolved?

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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