Log in ti the app , press switch to ID . It's logging me out and I started again , 5 times.
Sny tips ?
I'm doing it on my phone maybe I should use laptop?
cannot move my old number to ID
Hi
Thank you for getting in touch with us, I am so sorry that the app logs you out.
It could be an issue with the app session timing out on your phone. However, could also try clearing the app cache or reinstalling the app before trying again on your phone. Yes, you can also try to login into a laptop or desktop browser instead, as it’s often more stable for ID verification.
Please try to log i n on the website as well to see if the issue will persist:
https://my.idmobile.co.uk/login
Thank you,
Zandile m
The iD Mobile Team
Log in to the iD Community
Not a member yet? Create an account
Social Login
Sign in with iD Mobileor
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.