Community Member

cannot move my old number to ID

Forum|Forum|3 months ago
May 20, 2026
1 reply
9 views

Log in ti the app , press switch to ID . It's logging me out and I started again , 5 times.

Sny tips ?

I'm doing it on my phone maybe I should use laptop?

Z

Zandile M

iD Mobile Employee

Hi @Gabii2009

Thank you for getting in touch with us, I am so sorry that the app logs you out.

It could be an issue with the app session timing out on your phone. However, could also try clearing the app cache or reinstalling the app before trying again on your phone. Yes, you can also try to login into a laptop or desktop browser instead, as it’s often more stable for ID verification.

Please try to log i n on the website as well to see if the issue will persist:

https://my.idmobile.co.uk/login

Thank you,

Zandile m

The iD Mobile Team

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