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Community Member
Dales2219
Community Member
June 11, 2026
Question

cannot receive/make calls or texts

I have an i phone SE 2nd gen. Although ID is shown as the network provider I haven’t been to make calls or texts. It’s my son’s first number so no need to transfer with PAC codes etc. am I missing something obvious here? 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 13, 2026

    Hi ​@Dales2219,

     

    I am so sorry to hear that your calls and texts are not working. Please could you try the below steps:

     

     For iPhone:
     

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save


    Then follow these steps to refresh iMessage:
     

    • Go to Settings
    • Tap Messages
    • Turn iMessage OFF
    • Go to Settings > General
    • Tap Reset
    • Choose Reset Network Settings
    • Once your iPhone restarts, go back to Settings
    • Tap Messages
    • Turn iMessage ON again

     

    Your iPhone should now recognise the new SIM and verify your number.

     

    Additionally, if you would like me to assist you with processing the number transfer, please let me know so that we can take the next steps.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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