I have an i phone SE 2nd gen. Although ID is shown as the network provider I haven’t been to make calls or texts. It’s my son’s first number so no need to transfer with PAC codes etc. am I missing something obvious here?
Question
cannot receive/make calls or texts
+11Hi
I am so sorry to hear that your calls and texts are not working. Please could you try the below steps:
For iPhone:
- Go to Settings
- Tap Phone
- Tap My Number
- Delete the old number
- Enter the new number
- Tap Save
Then follow these steps to refresh iMessage:
- Go to Settings
- Tap Messages
- Turn iMessage OFF
- Go to Settings > General
- Tap Reset
- Choose Reset Network Settings
- Once your iPhone restarts, go back to Settings
- Tap Messages
- Turn iMessage ON again
Your iPhone should now recognise the new SIM and verify your number.
Additionally, if you would like me to assist you with processing the number transfer, please let me know so that we can take the next steps.
Regards,
Gemma M
The iD Mobile Social Media Team
Log in to the iD Community
Not a member yet? Create an account
Social Login
Sign in with iD Mobileor
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
