I have tried on several different browsers and devices, as well as clearing cookies, but it still does not work

Hey there ​@TheRealPK, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

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Thanks,

Tyler

Hi there, I am getting the same error message when I try to redeem Apple Music offer "UID missing or incorrect " 

Please can you message me the info to enable to do this

Hi ​@Hgrandfield,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash