Cannot redeem Apple music offer - UID Missing or incorrect.

Forum|Forum|1 year ago
August 20, 2025
4 replies
55 views

I am unable to claim my free 3 months of Apple music as when I follow the link in the email, and then click the Redeem Now link on the Apple page that this takes me to, I get the message UID missing or incorrect

This topic has been closed for replies.

T

TheRealPKAuthor

New Contributor

I have tried on several different browsers and devices, as well as clearing cookies, but it still does not work

Tyler C

iD Mobile Employee

Hey there @TheRealPK, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

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H

Hgrandfield

New Contributor

Hi there, I am getting the same error message when I try to redeem Apple Music offer "UID missing or incorrect "

Please can you message me the info to enable to do this

Kash M

iD Mobile Employee

Hi @Hgrandfield,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.