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Question

cannot select date to keep old number

  • May 26, 2026
  • 1 reply
  • 8 views
N
Community Member

just activated my eSIM on my iPhone with ID mobile and want to keep my old number from Vodafone. When I put in the number i want to keep along with my PAC i cannot select a date as the calendar is greyed out. can anyone help please? I’ve tried desk top rather than app, incognito mode, turned my phone off and on again- going round in circles…TIA 

    1 reply

    Hosai W
    iD Mobile Employee
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    • Hosai W
    • iD Mobile Employee
    • May 27, 2026

    Hi ​@N1kki_8000,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

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