Community Member

Question

cannot select date to keep old number

1 reply
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just activated my eSIM on my iPhone with ID mobile and want to keep my old number from Vodafone. When I put in the number i want to keep along with my PAC i cannot select a date as the calendar is greyed out. can anyone help please? I’ve tried desk top rather than app, incognito mode, turned my phone off and on again- going round in circles…TIA

iD Mobile Employee

Hi @N1kki_8000,

One of the reasons this happens is if your PAC is due to expire soon. Please request a new PAC and then try again! Here’s more information.

I've also sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

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