cant attach a phone number after porting

Hi, my new idmobile sim has been ported to my old O2 phone number.

I cannot attach that number to my account because of an error in the UI: not found in the records.

I cannot attach the sim number before poettin g either because I do not get the sms (because of porting).

Not sure how to proceed

Thanks

iD Mobile Employee

Hi @Serge12,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Owethu

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