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Question

cant attach a phone number after porting

  • April 24, 2026
  • 1 reply
  • 3 views
S
Community Member

Hi, my new idmobile sim has been ported to my old O2 phone number. 

I cannot attach that number to my account because of an error in the UI: not found in the records.

I cannot attach the sim number before poettin g either because I do not get the sms (because of porting).

 

Not sure how to proceed 

 

Thanks

1 reply

Owethu M
iD Mobile Employee
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  • Owethu M
  • iD Mobile Employee
  • April 24, 2026

Hi ​@Serge12, 
 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks.

 

Owethu

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