cant log in, error message

Hi ​@tayden_007,

Sorry to hear you're having trouble adding the plan to your account.

First, please make sure that you're entering the iD Mobile number linked to the plan you're trying to add, rather than a number from another network or an old number that may have been transferred away.

When adding the plan, please check that:

• The mobile number starts with 07 and is 11 digits long.
• You're entering the account holder's surname exactly as it appears on the account.
• You're entering the correct date of birth associated with the account.
• The plan has been fully activated.

If you're still receiving an error after checking the above, please contact our Live Chat team so they can investigate further: https://www.idmobile.co.uk/live-chat 

Regards,

Gemma M
The iD Mobile Social Media Team