Hi ​@leahgillam ,

I can see how this would be confusing, especially with the account previously being under someone else’s name. Don’t worry, we’ll help you get this sorted.
Here’s what’s happening and what you can do:

-New SIM & Number: When you buy a new SIM-only plan, it comes with a new number by default. If you want to keep your old number, you’ll need to request a number transfer using a PAC code from your previous provider.
-Login Issues: If the old account was in someone else’s name, your details won’t match that account. You’ll need to register a new iD Mobile account using your new SIM details.
-Finding Your New Number:

1. Insert the eSIM and go to Settings > Phone > My Number on your device.
   2. Or dial *#100# to see your number.

Once you know your new number, you can register on the iD Mobile app and then request the PAC transfer if you haven’t already.

Lamiya
iD Mobile Team

hi thank you for answering, i have been able to log in to the previous account but now its saying i have two sims linked to my phone i have my primary one and secondary one. the secondary one is the one i bought recently, when i go to check what the phone number is for second one it says it’s the same as my primary number. What should i do now can i cancel the first sim card but would i have to take the sim out my phone or not? thank you