Skip to main content
Community Member
June 11, 2026

cant make phone calls

  • June 11, 2026
  • 1 reply
  • 19 views

Can’t make phone calls

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 11, 2026

    Hi ​@Madster77

     

    Thank you for reaching out.

     

    We're sorry to hear that you're unable to make phone calls.

     

    To help resolve the issue, please try the following troubleshooting steps:

    • Restart your handset.
    • Toggle Airplane Mode on for 60 seconds, then switch it off.
    • Check that your SIM card is inserted correctly.
    • Ensure your handset software is fully up to date.
    • Confirm that Mobile Network services are enabled.
    • Set the network mode to 4G/LTE Preferred:
      • Android: Settings > Connections > Mobile Networks > Network Mode > 4G/LTE Preferred
      • iPhone: Settings > Mobile Service > Mobile Data Options > Voice & Data > 4G or 5G Auto
    • Manually reconnect to the network:
      • Settings > Mobile Networks > Network Operators
      • Turn off Automatic Selection
      • Select Three UK
      • Re-enable Automatic Selection
    • Reset your network settings if the issue persists.

    If the issue continues after completing the above steps, please contact our Live Chat Team or send us a direct message via our social media platforms so that we can investigate further.

     

    Owethu