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Community Member
September 9, 2026
Question

Cant set up account error code

  • September 9, 2026
  • 1 reply
  • 12 views

New to ID mobile, I’m trying to add number to account but both app and website will not allow me! Keep getting error message saying oops something went wrong! Can anyone advise how I can set this up? 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2026

    Hi ​@KatieJ,

     

    I'm sorry to hear you're having trouble setting up your account.

     

    If you're receiving an "Oops, something went wrong" error when trying to add your number through both the app and the website, we'd recommend getting in touch with us so we can investigate further.

     

    You can contact our Customer Service Team via Live Chat: https://www.idmobile.co.uk/live-chat

     

    Alternatively, you can send us a private message on Facebook or Instagram, and we'll be happy to take a closer look.

     

    We apologise for the inconvenience and hope to get this resolved for you quickly.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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