Solved
Cant set up account error code
New to ID mobile, I’m trying to add number to account but both app and website will not allow me! Keep getting error message saying oops something went wrong! Can anyone advise how I can set this up?
Gemma MAnswer
iD Mobile Employee
September 10, 2026
Hi
I'm sorry to hear you're having trouble setting up your account.
If you're receiving an "Oops, something went wrong" error when trying to add your number through both the app and the website, we'd recommend getting in touch with us so we can investigate further.
You can contact our Customer Service Team via Live Chat: https://www.idmobile.co.uk/live-chat
Alternatively, you can send us a private message on Facebook or Instagram, and we'll be happy to take a closer look.
We apologise for the inconvenience and hope to get this resolved for you quickly.
Regards,
Gemma M
The iD Mobile Social Media Team
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