Community Member

change number issues

1 reply
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Hi, I switched from Three to iD Mobile and provided my PAC code because I wanted to keep my existing Three number.

It has now been almost a month, but my number has still not been transferred, and I am continuing to use the temporary iD Mobile number.

Please urgently investigate what has happened with my number transfer and arrange for my original Three number to be transferred as soon as possible. Please also confirm whether there is any issue with the transfer request and provide me with an update on when the transfer will be completed.

The PAC was provided when I joined iD Mobile.

M

Marquerita T

iD Mobile Employee

Hi @Paulinao.

Thank you for sharing. I am sorry to learn that your number has not yet been transferred over to us.

To find out what's happened, we'll need to review your account directly. We can check what date your number transfer was scheduled for and, if that date has passed, get the issue escalated so it can be resolved as quickly as possible.

Please contact us via Live Chat https://www.idmobile.co.uk/live-chat, and one of the team will look into this for you. For your security, we can't discuss account details here.

Thanks,

Marquerita

The iD Mobile Team

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